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General Line is uniquely positioned to serve the needs of leading hi-tech, banking, government, large/small enterprise, e-commerce and airline businesses. The company's innovative and entrepreneurial spirit, coupled with quality of knowledge and business relationships, assure clients that they have chosen the right partner to help them succeed. Serving customers across the globe, General Line adds value to their products and provides cost-effective solutions to help them run their businesses efficiently.

 

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Cusomized Computer Programming

Software Enhancement Tool Development

Part AVL Manager

Document Control Manager

Router Manager Event Distiller

E-Commerce Product Development

Host Emulator Dvelopment

IBM SNA and Airline Reserv Syst Connection

IBM Mainframe and AS/400 App Program (API)

Software Quality Assurance

Voice Over IP Router

Test Automation

Test Plan Development

Network Simulation

Voice Over IP Test Bed Development

Customer Network Simulation

Product Localization

Technical Training

Customer Support

Technical Documentation

Software Enhancement Tool

Designed and developed the Java based product Designer Companion (D-Com) used by hardware designers during schematic design cycle. Features include schematic project management, symbol library management, Bill Of Material (BOM) management, etc. General Line worked closely with the client for product definition, user interface design, and implementation to ensure the requirements of this customer are met. Back To Top

Part AVL Manager
Developed a customized web-based document control tool, Part AVL Manager (PAM), used between engineering and Doc Control personnel. This program is dedicated to create spreadsheets that manage workflow between departments and various groups within the organization. During an update in workflow, the program automatically sends an email to the proper users to notify modifications. PAM is a JAVA based product.  
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Document Control Manager
This JAVA based customized tool was developed for a hardware engineering lab to manage data flow, file storage, data backup, data sharing, and file management of schematics designs. General Line developed this tool to create a logical and effective workflow between engineering groups and document control department.
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Router Manager Event Distiller
Router-manager Event Distiller (RED) is a web-based tool written in PERL, developed to manage router error reports by eliminating out-dated and unnecessary data in the final spreadsheet. An automatic report before using this distiller usually includes lengthy non-viable messages. General Line created this tool to sort and reduce the report to a meaningful and manageable size for programmers to easily detect and debug system errors. Back To Top

E-Commerce Product Development

Designed and developed the InstantBooking® a product which allows travel agencies to sell air tickets on the Internet. This product was developed using C++, implemented mostly as an ISAPI dynamic link library as an extension to the NT web server. It also links to the Airline Reservation System on the other end to allow real time air ticket reservation, purchasing and update. It utilizes a SQL Server database for customer and administration information storage and maintenance. Back To Top

Quality Assurance - Test Automation

Designed and developed test plans to run large number of test cases automatically. Test beds are built to suit requirements of test plans. Automated tools are developed to allow test cases to be run and test results reported. Because of the requirements of test cases, some of the automated tools are developed and run on the Sun UNIX system using TCP/IP and others on IBM mainframe and AS/400. Back To Top

Quality Assurance - Test Plan Development

Developed test plans to cover cover functional, media, user interface, compatibility, inter-operability, negative and limit test cases. All test plans are designed to meet product requirements. Back To Top

VoIP Router Software Quality Assurance

Designed and developed test cases to measure voice quality through a very large IP network. Test cases include measure of delay and jitters, and packet receiving reliability. Main IP protocols used in this network are PIM-SM,  BGP and OSPF. Back To Top

VoIP Test Bed Development

Designed and build many test beds to test Voice over IP network. Largest test bed built includes over 300 routers and 2000 cables. Equipment in test bed include routers, LAN and WAN switches, hubs, LAN and WAN cables, protocol analyzers, PCs, Unix stations, and traffic simulator machines. Documentation produced includes logical and physical layout, and configuration of all equipment in the test beds. Back To Top

Customer Network Simulation

Designed, built and maintained a lab for network customer simulation. This lab was built to simulate network topologies of enterprise customers for a very large router manufacturer. Using the lab, software/firmware bugs can be reproduced and fixes can be verified in house. This lab is also used for large scale qualify assurance. The lab contains a number of TCP/IP routers, Frame Relay switches, an IBM mainframe, an IBM AS/400, and PCs. The entire lab topology was detailed documented on the company Intranet. Back To Top

Product Localization

Designed and developed Asian (Japanese, Korean, Chinese) support interface to IBM SNA terminal emulators. This addition allows the emulators to transfer double byte characters between IBM mainframe computer (as host) and PCs (as terminals). In addition, independent code sets are written to interpret the character for each of the different languages for the 3 countries. This includes being able to display Japanese, Korean and Chinese on the screen as well as read from each type of keyboards and sent them to the mainframe. Back To Top

IBM SNA and Airline Reservation System Connection

Designed and developed a converter to route data received from the Airline Reservation System's protocols to IBM SNA protocols. This converter allows travel agencies using IBM equipment (AS/400, S/360, etc.) to communicate with Airline Reservation Systems using the Airline Link Control protocols. All codes were written in C. Reverse engineering was done using HP protocol analyzers. Back To Top

IBM Mainframe and AS/400 Application Program Interface (API)

Developed an API for access to data to/from IBM equipment through the IBM SNA protocols. This interface was used for automatic processing of purchasing orders incoming from fax. This project was developed in C++ on IBM OS/2. Back To Top

Technical Training

Many seminars were taught mostly on client sites and some in house. Topics include various protocols, product localization techniques, and specific client product related issues. Locations of training courses include overseas and different states within the U.S. Sizes of the classes varies from a few to over 20 attendees. Length of course varies from 1 to 5 days. Hands on training sessions are performed when environment allows. Back To Top

Host Emulator Development

Designed and developed a IBM mainframe emulator to run on IBM PC OS/2. This tool allows terminal product manufacturers to do product testing without accessing to a real IBM mainframe. Most important, this product allows customer problem reproduction without accessing to the customer's host. The code for this tool was written in C on IBM OS/2 and utilizes the Communication Manager. Back To Top

Customer Support

Technical supports were given to many clients as well as their customers. Topics involve mostly in networking using various protocols. Solutions provided span from developing custom made features, bug reproduction and fixing, setup correction, technical documentation and hands on training. Support formats include phone coaching, on site investigation, bug reproduction and bug fix delivery. Locations include overseas and across the U.S. Back To Top

Technical Documentation

Designed and developed technical documentation below:

  1. Functional Specification for a new SNA 3270 terminal emulator product.
  2. Technical Reference and User's Guide for an Airline Reservation System terminal emulation product.

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